There are various reasons why an Order Failed. The most widely recognised reason is a blunder in the payment processor. This could be a one time thing or possibly a glitch with the payment processor. Regardless it is great to catch up with the client. It would be an immense disgrace on the off-chance that you didn’t do anything as the client was at that point in the checkout/purchasing process and didn’t get the chance to finish their request.
SETTING UP A FAILED ORDER EMAIL NOTIFICATION
There is no user interface for this available in WooCommerce so I’m posting a code snippet you can use. With this code snippet the functionality will be added directly to your site without the use of a plugin. It will automatically send simple email notification with a short message to the Customer Billing email notifying him/her that there has been a failed order.
| <?php | |
| /** | |
| * Add a failed order email notification | |
| */ | |
| function sp_failed_order_email_notification( $order_id ) { | |
| $order = wc_get_order( $order_id ); | |
| $to = $order->billing_email; | |
| $subject = ‘A order failed, action required‘; | |
| $message = sprintf( __( ‘%1$s went to the `failed` order status. This may require action to follow up.‘, ‘text-domain‘ ), ‘<a class=”link” href=”‘ . admin_url( ‘post.php?post=‘ . $order_id . ‘&action=edit‘ ). ‘“>‘ . sprintf( __( ‘Order #%s‘, ‘woocommerce‘), $order->get_order_number() ) . ‘</a>‘ ); | |
| $headers[] = ‘From: Me Myself <me@example.net>‘; | |
| $headers[] = ‘Cc: Some Name <name@email.com>‘; // Possible CC | |
| $headers[] = ‘Content-Type: text/html;‘; | |
| $headers[] = ‘charset=UTF-8‘; | |
| wp_mail( $to, $subject, $message, $headers ); | |
| } | |
| add_action( ‘woocommerce_order_status_failed‘, ‘sp_failed_order_email_notification‘ ); |
